Frequently asked questions
Can't find what you need? Contact us or open a ticket from your dashboard.
What is a short link?
A short link is a compact, easy-to-share URL that redirects visitors to your original long link. You can track every click on it from your dashboard.
Do I need an account to shorten a link?
No. You can create a limited number of free links every day without signing up. Register for free to get a higher monthly limit, custom slugs, analytics and an API key.
Can I choose my own custom slug?
Yes. Registered users can create custom slugs such as /my-offer. If a slug is already taken, you will be asked to pick another one.
What analytics do I get?
Total and unique clicks, clicks over time, countries, cities, devices, operating systems, browsers and referrers, plus a live traffic feed that updates in real time. Visitor IP addresses are never shown to you.
How does the monthly link limit work?
Each plan includes a number of new links per billing month. The counter resets every month from the day your plan started. Existing links keep working forever, even after your plan expires.
What payment methods do you accept?
We accept UPI. Scan the QR code with any UPI app or tap the app button on mobile. Your plan activates automatically as soon as the payment is confirmed.
My payment was deducted but the plan is not active
Wait a minute on the payment page – confirmation can take a short while. If it still does not activate, open a support ticket with your order ID and we will fix it quickly.
What is your refund policy?
If your payment was made less than 24 hours ago and the plan has not been used, contact support by opening a ticket and we will review your refund request.
Is there an API?
Yes. Our REST API follows the Bitly v4 style. Generate an API token in your dashboard and see the API reference for endpoints and examples.
Do my links expire?
Links never expire unless you set an expiry date yourself. If your paid plan ends you are moved to the Free plan and all your links continue to work.